5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard businesses are capable of providing the support that property managers want, but too often do not due to a lack of continuing excellent management procedures.
Safety guard businesses are unlike any vendor a property manager usually hires. If you hire a painter, you are able to see whether or not they do their tasks by looking at the walls. But when you hire a security guard company, how often can you see whether the guard company is performing their job which includes running background checks and drug screenings, providing great training for your guards, and efficiently tracking and supervising your guards. In most cases they probably are, but it is important to employ a system of verification and quality management to make sure that issues connected with the deficiency of performing these tasks don’t start to happen.
In this guide we’ll discuss five (5) easy actions to enhancing your security guard service and attaining everything you imagine as your perfect building site security guard.
Display Your Guards Qualifications
In most nations, guards are mandated to have a predetermined level of training before they can start working as security guards. If your condition is one of those states, make sure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security company and ask yourself does it seem decent.
Additionally, is the security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be providing you with verifications. Otherwise, why?
Another superb way to screen whether the guard is a fantastic match for your property is to conduct a brief”interview” to get a sense of the guard and also to describe your expectations. This first conversation can tell you a good deal about what to expect from this guard and it gives you a chance to request a different guard if you feel it is necessary.
Assess Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces each guard to the company itself, in several cases the shield’s orientation to his delegated property isn’t quite as complete. We call the orientation for the delegated property”Site Specific Training”. Learn What your website specific training looks like:
• Does it happen at your property?
• Just how long is each new officer trained?
• Just how long can the security company double bank?
Determine the answer to each of these questions and make sure they fit with what you feel is adequate. You should even think about sitting in on your security guard business’s orientation and also your website specific training to get an understanding of what goes into preparing a guard to work in your property.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard support. When security businesses deliver poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the guard to learn and better understand their duties. When the guards aren’t being supervised, they start to feel their work isn’t significant and they start to see themselves as not as a part of the security team. When guards don’t feel like part of your team it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand onsite oversight, how can your security guard company remotely oversee its defenses? Outside of the normal security company field supervisor spot checks, the two methods of distant oversight that prove most successful are:
If your guards are required to produce rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are on your property. These monitoring systems allow the security guard company to monitor the time and log the activity of the guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be provided with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the security guard company provides a way of earning sure each guard is safe and alert. Using guards check-in regularly together with the security guard company, at least every 30 minutes, guards feel their security is important and being awake and attentive is an important part of their job.
Expand Your Favorite
After hours inspections of your guards are almost always great ways of finding out exactly what is happening with your security while you aren’t there. During these inspections, make sure that you ask your security guards questions about their duties and responsibilities to make sure they know their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) by a licensed security adviser as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security adviser be sure the adviser isn’t really a security guard company. If that’s the case, your audit is sure to develop issues with your current security guard company.